Training

If you’re considering becoming a Customer Experience Director, chances are you already have considerable experience in business and customer relations, and our training is by no means meant to replace that. Quite the opposite, in fact! We greatly value any skills and expertise you can bring to the team and hope you will become an active part of our network of experts and their complementary strengths.

As a result, our training is entirely focused around how you can now use your skills to become a specialist and leader in this field. Our head office team will deliver a thorough and comprehensive training programme which is both classroom based and online. The key areas covered will be:

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Our brand values, ethos and the emotional intelligence of our business

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Our 6 core products and services, and how we deliver them

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Full training, certification and accreditation with the Customer Experience Professionals Association (CXPA)

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How to use our key systems and run your business on a day-to-day basis

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How to manage your team of mystery shoppers and deliver results to your clients

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How to grow and develop your business and achieve success using the insight6 business model

Just as we emphasise to our clients that transformation and growth is an ongoing journey, we also apply the same philosophy to ourselves. Which is why you will also benefit from a range of ongoing training and development opportunities throughout the course of your partnership with us.

The training & support has been excellent. I feel well trained in areas I was nervous about and the support network that is around us is always stressing to shout up if I need any help. There really is a lovely feeling about how we want to do business and I can’t recommend it highly enough.

Ian Kelsall

CX Director, Staffordshire and South Cheshire

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